4/11/2023 0 Comments Mweb contact cape town![]() ![]() No one was able to explain this phenomenon to me. Makes sense, right? I followed up, of course to no avail. Just before the the 14 days ended I received a message that I must send them proof of residence because they are not sure if their fibre services are covered in my area. Within 5 days I received the router and I thought "wow, things are way ahead of schedule", even having more hope and excitement. Just 14 days before I can continue watching movies, surfing the web and write reviews with my super fast fibre connection. I ordered a fibre connection, still filled with much hope. Incompetence beyond measure, poor customer service and illogical business practices. I somehow suspect that had I wanted a more expensive product I would not have encountered this obfescation. After 15 minutes on the phone I gave up waiting for someone in sales to answer the transferred call. By now I was getting the impression that Mweb did not want to offer me a better product for a lower price but he assured me that this was not the case. He said he could help with sales but when I told him what I wanted he said he would have to transfer me back to sales. The operator wanted to know what my problem was. After discussion there was a bleep and I ended up in the support centre. I phoned a second time and explained again. The first sales operator started telling me that the advertised product was actually more expensive because the "free" router was expensive and said he was going to look for better options. I want to change my capped product to a cheaper uncapped one with the same up and download speeds advertised on Mweb's website. ![]()
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